Privacy policy
Last updated: May 1st, 2018
VillaRentalPartners.com is dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. The typical users of this website consists of vacation rental owners or managers who are seeking marketing or management advice and services. We use the information collected about you only as permitted in this Privacy Policy. This Privacy Policy, together with our website terms and conditions, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. This privacy policy aims to inform you about how we collect, store, use and disclose information about you when you:
interact or use our websites, including downloading materials from our resources page (collectively the “Websites”),
if you use any of our products, services or applications (including any trial) (collectively the “Services”) in any manner.
What information does VillaRentalPartners.com collect?
We gather various types of information, including information that identifies or may identify you as an individual (“Personal Information”) as explained in more detail below.
Information you provide to us: From Websites: We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Work With Us” (or similar) online form or if you register for the VillaRentalPartners.com newsletter. If you contact us through the Websites, we will keep a record of our correspondence. From the Services: We receive and store information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as name and e-mail address, to provide them with Services. The types of information we may collect directly from our customers and their users include: names, usernames, email addresses, postal addresses, phone numbers, job titles, transactional information (including Services purchased), as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.
Information we automatically collect: When you use the Websites: When you visit the Websites, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.
When you use the Services:
Usage information – we keep track of user activity in relation to the types of Services our customers and their users use, the configuration of their computers, and performance metrics related to their use of the Services.
Log information – we log information about our customers and their users when you use one of the Services including Internet Protocol (“IP”) address.
Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.
For further information, please read the section below headed “Cookies and other Tracking Technologies” and/or read our Cookie Policy.
How do we use the information?
We will use the information we collect via our Websites:
To administer our Website and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
For trend monitoring, marketing and advertising;
For purposes made clear to you at the time you submit your information – for example, to fulfill your request for a demo, to submit a contact request, to provide you with access to one of our free downloads or to provide you with information you have requested about our Services; and
As part of our efforts to keep our Website secure.
Our use of your Personal Information may be based on our legitimate interest to ensure network and information security, and for our direct marketing purposes, or you consenting to it (e.g. when you request a demo). For our customers, the use of personal data will be based on the contract we have in place.
We may use the information we collect from our customers and their users in connection with the Services we provide for a range of reasons, including to:
To set up a user account,
Provide, operate and maintain the Services;
Process and complete transactions, and send related information, including transaction confirmations and invoices;
Manage our customers’ use of the Services, respond to enquiries and comments and provide customer service and support;
Send customers technical alerts, updates, security notifications, and administrative communications;
Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities; and
For any other purposes about which we notify customers and users.
We use your Personal Information in this context based on the agreement that we have in place with you. Personal Information will be deleted based on the agreement.
How do we share and disclose information to third parties?
We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:
Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), product feedback or help desk or chat software providers (e.g. Intercom), CRM service providers (e.g., Base CRM), email service providers (e.g., Constant Contact) and others. If VillaRentalPartners.com receives your Personal Information in the United States or Canada and subsequently transfers that information to a third party agent or service provider for processing, VillaRentalPartners.com waives all responsible and liability for ensuring that such third party agent or service provider processes your Personal Information to the standard required by our commitments (see the sections below headed “Additional Information for Users in the European Economic Area (“EEA”)” and “International Data Transfers”).
Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
VillaRentalPartners.com Group Companies: We may also share your personal data with our parent companies, subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Protection of VillaRentalPartners.com and Others: We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of VillaRentalPartners.com, our employees, our users, or others.
Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Security
We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction.
Cookies and Other Tracking Technologies
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
We use cookies and other tracking technologies for the following purposes:
Assisting you in navigation;
Assisting in registration and completing online forms, login, and your ability to provide feedback;
Analyzing your use of our website, services or applications;
Assisting with our promotional and marketing efforts. (including behavioral advertising)
Below is a detailed list of the cookies we use on our Website. We do our best to maintain a cookies list as accurate as possible. We classify cookies in the following categories:
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies
By continuing to browse our Website or by clicking “Accept All Cookies” in the dedicated notification banner, you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Please consult our Cookie Policy for more information about the type of cookies and tracking technologies that we use on this Website and why, and how to accept and reject them.
Google Analytics:
We also utilize Google Analytics, a web analysis service provided by Google, to better understand your use of our Websites and Services. Google Analytics collects information such as how often users visit the Websites, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the Websites to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
Google offers an opt-out mechanism for the web available here.
Please consult our Cookie Policy for more information about the type of cookies and tracking technologies that we use on this Website and why, and how to accept and reject them.
Your Privacy Rights
What choices do I have? You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
What about Cookies? By continuing to browse our Website or by clicking “Accept All Cookies” in the dedicated notification banner, you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts Cookie Policy. You can also reject cookies by adjusting your web browser controls. Please consult our Cookie Policy for more information about our use of cookies and how to accept and reject them.
What about marketing communications? You can opt-out of receiving certain promotional or marketing communications from us at any time, by using the unsubscribe link in the emails communications we send, or click the “Exercise your Rights” link available on the top of our Privacy Policy, or fill out this Web Form directly. If you have any account for our Services, we will still send you non-promotional communications, like service related emails.
How Can I Exercise My Data Subject Rights?
If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), you can either click the “Exercise your Rights” link available on the top of our Privacy Policy, or fill out this Web Form directly. Our privacy team will examine your request and respond to you as quickly as possible.
Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: privacy@VillaRentalPartners.com. If you are a resident of the European Economic Area, please see the section below headed “Additional Information for users in the European Economic Area” for further information about your privacy rights.
International Data Transfers
Personal Information you submit on the Websites or through the Services is sent to the United States and will be primarily processed by us in the United States and potentially in other countries, on our servers or on our hosted service providers’ cloud servers on our behalf. These countries may not have similar data protection laws to those in your country of residence. However, we will always protect your information in accordance with this Privacy Policy wherever it is processed. Some of our product offerings include the ability to host your data in servers located in the EU or other countries. To request this capability, contact privacy@VillaRentalPartners.com.
We’re committed to resolving complaints about your privacy and our collection or use of your Personal Information. Individuals located within the EEA with inquiries or complaints regarding this Privacy Policy should first contact VillaRentalPartners.com at: Charles C., Director of Privacy, privacy@VillaRentalPartners.com, and we will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of personal data within a reasonable timeframe of receiving your complaint.
VillaRentalPartners.com is subject to the jurisdiction of the Canadian Federal Trade Commission for purposes of Privacy Shield enforcement. Please note that VillaRentalPartners.com is required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
“Do Not Track” Disclosures
California and Delaware law require VillaRentalPartners.com to indicate whether it honours “Do Not Track” settings in your browser concerning targeted advertising. VillaRentalPartners.com adheres to the standards set out in this Privacy Policy and does not monitor or respond to Do Not Track browser requests.
Children
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us at privacy@VillaRentalPartners.com
Linked Websites
For your convenience, hyperlinks may be posted on the Websites that link to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on the Websites. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy policy of each Linked Site that you visit to understand how the information that is collected about you is used and protected.
VillaRentalPartners.com's use of affiliate links
VillaRentalPartners.com may promote and/or sell various 3rd party products and services via affiliate links that could result in us receiving compensation (payment) when you traverse the link. For example, we may receive pay per click revenue or commission on sales of products. The affiliate links are in the form of Banner Ads, and Text Links. We may receive a commission on sales via the hypertext link to our vendor partner. Clicks are tracked by means of a code that is contained in our affiliate links. These affiliate links help us to cover the costs of hosting this website and deliver great content for you to enjoy when you are browsing these web pages.
Each of these 3rd party sites, service, or product will have their own privacy policies and may make use of cookies. Please refer to the specific privacy and policies and terms of any of these advertising offers from 3rd party providers.
Correcting or updating your information
In order to update your user ID and any information within it, please email us at info@VillaRentalPartners.com.
Changes to the Privacy Policy
We’re constantly trying to improve our Websites and Services, so we may need to change this Privacy Policy from time to time as well. We may alert you to material changes by, for example, placing a notice on our Websites and/or by sending you an email (if you have registered your e-mail details with us) when we are required to do so by applicable law. You can see when this Privacy Policy was last updated by checking the date at the top of this page. You are solely responsible for periodically reviewing this Privacy Policy.
Contacting Us
If you have any questions or comments about this Privacy Policy or the practices of this Site, we encourage you to contact us by email at privacy@VillaRentalPartners.com.